Agreement for JR-WEST ONLINE TRAIN RESERVATION

West Japan Railway Company (hereinafter “the Company”), regarding the use of JR-WEST ONLINE TRAIN RESERVATION (hereinafter “this Service”) operated by the Company, enacts this agreement for JR-WEST ONLINE TRAIN RESERVATION (hereinafter “this Agreement”) as follows.

(Effect of this Agreement)
Article 1:
1. This Agreement shall apply to both the Company and the users regarding use of this Service.
2. Users shall abide by this Agreement when using this Service.
3. Validity, etc. of rail tickets, etc. purchased by users with this Service shall, except where designated in this Agreement, be designated separately. Furthermore, matters related to this Service not designated in this Agreement shall be posted on JR Odekake Net or the JR-West website, etc. (hereinafter “the Website, etc.”).
(N.B.) Principal articles designated separately include the Regulations on Passenger Operations (April 1987 West Japan Railway Company Public Announcement No. 3, hereinafter “the Passenger Regulations”) are posted on the Website, etc.

(Means of notification and agreement)
Article 2:
1. Notifications from the Company to users regarding this Service (including amendments to the Agreement, additions, changes and cessation of services; the same shall apply hereinafter) shall be by means of sending of e-mail and/or posting to the Website, etc.
2. If the notification as per the preceding paragraph is performed by means of e-mail, notification shall be deemed complete at the time of arrival of the message sent to the e-mail address indicated by the user at the e-mail server.
3. If the notification as per Paragraph 1 is performed by means of posting on the Website, etc., notification shall be deemed complete at the time the notification is posted on the Website, etc. or on the website of this Service.
4. If the information given by the user at the time of notification as in Paragraph 2 is incorrect, notification shall be deemed complete either at the time that the notification should have arrived under normal circumstances or at the time the notification is posted on the Website, etc. or on the website of this Service.
5. Regarding the notification as per Paragraph 1, on the day the notification is completed, the user shall be deemed to have agreed to the notification.

(Times and prices)
Article 3:
1. Dates and times used in this Agreement and this Service shall treat the standard time of Japan as their basis, and prices expressed in a monetary value shall be in Japanese yen.
2. Exchange rates for credit payments involved in execution, changes, or cancellation of transportation contracts regarding this Service, the conversion date and conversion fees, etc. charged by the credit card company shall be subject to the contract between the user and their credit card company.

(JR-West Online Train Reservation)
Article 4:
This Service is a service that allows users to use application over the Internet to purchase, change and request refunds (hereinafter “operation of reservation, etc.”) for train tickets, etc. as designated in Article 5.

(Train tickets, etc. for which operation of reservation, etc. can be performed)
Article 5:
1. Train tickets which can be the subject of operation of reservation, etc. using this Service, within the limitations of trains, track sections, routes, types of seats, etc. detailed on the website, include the following types.
(1) Limited Express reserved seat tickets
(2) Limited Express non-reserved seat tickets and special limited express tickets
(3) Green Car Ticket
(4) Regular Express tickets
(5) Sleeper car tickets
(6) Reserved seat tickets
(7) If the reservation per Item 1, Item 3, or Item 6 includes private room facilities
(8) Basic fare tickets
(9) Special campaign tickets as designated separately and provided by this Service
(N.B. 1) “Basic fare tickets” can only be purchased when purchasing a train ticket that falls within (1)–(7), and cannot be purchased by themselves.
(N.B. 2) For (9), it may be necessary to purchase a “basic fare ticket”.
2. Of the train tickets designated in the previous paragraph, purchase and use of (9) may be limited by conditions, and these conditions shall be designated separately.
3. In addition to the regulations in the preceding paragraphs, if the following circumstances apply, operation of reservation, etc. cannot be performed.
(1) 1 operation of reservation, etc. includes more than 6 people including adults and children.
(2) 1 operation of reservation, etc. includes reservations of more than 4 trains (for Shinkansen or conventional lines, if the charge for changing between 2 or more trains is calculated as 1 train, each train shall be calculated as 1 train).
(3) Cases of purchasing tickets which require submission of a discount certificate. (However, for tickets for which conclusion of “payment at the station” as designated in Article 9 Paragraph 4 and receipt of tickets designated in Article 13 at stations operated by the Company, operation may be possible.)
(4) Cases where the seat reserved is kept for a changed track section or there is a partial change to the itinerary.
(5) Cases where a ticket which cannot be sold at a reserved seat ticket vending machine or ticket machine for reserved seat (hereinafter “reserved seat ticket vending machine, etc.”) is purchased. (This does not, however, include cases per Article 5 Paragraph 1 Item 5 and Item 7.)
(6) Cases of a reservation that is outside the scope of the handling conditions of the train, track section, route, seat type, etc. as explained in the “Reservation Conditions” on the website.

(Method of performing operation of reservation, etc.)
Article 6:
The method of operation of reservation, etc. using this Service shall be designated by the Company on the Website, etc.

(Reception period for operation of reservation, etc.)
Article 7:
1. The application reception period for purchases using this Service shall be from 10 a.m. on the day 1 month prior to boarding the desired train (including non-reserved seating; the same shall apply hereinafter) until 6 minutes before the departure time of the first train on the searched itinerary (hereinafter “the departure time”).
2. The application reception period for changes using this Service shall, in addition to the previous paragraph, for reservations including reserved seats (including Green Car seats and private room facilities) among the tickets reserved under a single reservation number, this shall be the departure time of the first of the trains on which the reserved seats are reserved. For reservations consisting entirely of non-reserved seats, this shall be until the first day of validity of the ticket.
3. The application reception period for refunds using this Service, for reservations including reserved seats (including Green Car seats and private room facilities) among the tickets reserved under a single reservation number, this shall be the departure time of the first of the trains on which the reserved seats are reserved. For reservations consisting entirely of non-reserved seats, this shall be until the first day of validity of the ticket.
4. Requests during operation of reservation, etc. and cancellation thereof shall be considered requested once the operation is concluded, and in-progress operations shall not be considered requested.
5. If, per Article 5 Paragraph 1 Item 9, limitations are placed on the preceding paragraphs, those shall be followed.

(Reception time for operation of reservation, etc.)
Article 8:
The application reception time for operation of reservation, etc. using this Service shall, within the period designated in the previous article, excepting times of system outage due to maintenance, etc., be between 5:30 a.m. to 1:50 a.m. the next day. However, if “payment at the station”—one of the payment methods specified in Article 10—is selected as the payment method, the application reception time for operation of reservation, etc. shall be until 11:30 p.m.

(Response, and response time, to requests for operation of reservation, etc.)
Article 9:
1. Response from the Company to requests for operation of reservation, etc. from users shall be made by means of e-mail or on the screen of an Internet terminal.
2. When responding to requests for operation of reservation, etc. we shall inform of your payment contents and “reservation number”, etc.
3. The user shall, upon request for operation of reservation, etc., if unable to receive response from the Company, make an inquiry by e-mail to the Company Support Center (hereinafter “the Support Center”) and follow the instructions of the Support Center.
(N.B. 1) The language of inquiries made to the Support Center shall be English.
(N.B. 2) Inquiries to the Support Center shall be made only by e-mail, and response will take time.
4. The response time for requests for operation of reservation, etc. is 5:30 a.m. to 1:50 a.m. the next day. However, this shall not apply during system outage time resulting from maintenance, etc.

(Method of payment)
Article 10:
1. Methods of payment for this Service shall be by (a) the method of paying by the payment method designated by the Company based on the user inputting their credit card number at the time of reserving their train on the Internet (hereinafter “payment by credit”) or (b) the method of paying at the train station before the deadline designated separately, after completing the application on the Internet (hereinafter “payment at the station”).
(N.B. 1) “Payment at the station” is not possible when the reservation includes reserved seats.
(N.B. 2) “Payment at the station” is subject to reception limitations for tickets designated in Article 13.
2. For “payment by credit”, the user shall be required to input their credit card number and security code each time they make a purchase or a change.
Credit cards which can be used in this case shall be those designated below, limited to those under the name of the user him/herself, and use of the credit card shall be subject to the regulations, etc. of the relevant card company.

(1) J-West Card
(2) JCB
(3) UFJ
(4) MUFG Card
(5) American Express
(6) VISA
(7) UC
(8) MasterCard
(9) Diners Club
(10) DC
(N.B. 1) “JR Cards” can be used if they display any of the above names. However, they shall be handled as the credit cards of the above companies.
(N.B. 2) For “J-West” cards, it may not be necessary to input the security code in some cases.
(N.B. 3) If you do not possess the physical card, it shall be treated as though you do not have a credit card.

3. For “payment by credit”, the user shall, upon selecting the payment method when applying for their train on the Internet, complete operation of reservation, etc., and, with the credit card they designate, make the payment by the payment method designated by the Company.
4. For “payment at the station”, the user shall, upon selecting the payment method when applying for their train on the Internet, before the deadline designated separately, make the payment at the location specified by the Company.
If concluding payment at a reserved seat ticket vending machine, etc., payment shall be in cash only.
5. Payment method may be limited by the product in question or the area, period and other conditions of the reservation.
6. Regarding change of payment method, change cannot be made from “payment at the station” to “payment by credit”.

(Contract enactment, etc.)
Article 11:
1. The transportation contract between the user and the Company upon a request for reservation operations, etc. by users of this Service shall be enacted at the time below.
(1) When using “payment by credit”, at the point the reservation, etc. conclusion message is displayed on the Internet terminal screen, or at the point at which the e-mail informing of the payment contents and “reservation number”, etc. has arrived at the e-mail server of the e-mail address designated by the user.
(2) When using “payment at the station”, at the point the user receives their ticket as designated in Article 13, after completing payment.
2. Regarding the previous paragraph, if the e-mail address designated by the user was incorrect, or if damage is sustained by the e-mail server, even if for these reasons the e-mail arrives late or doesn’t arrive at all, the Company shall deem it to have arrived as normal.
3. After the user applies for a train on the Internet, for a reservation concluded per Paragraph 1 Item 2, if the contract is not concluded by a deadline designated separately, the Company shall cancel the reservation without prior notice.

(Handling of tickets after enactment of contract)
Article 12:
Use of tickets purchased or changed by users of this Service, except for those tickets stipulated in Article 20, must be made after being received by the method designated in Article 13 before boarding the reserved train.

(Method of receiving tickets)
Article 13:
1. Tickets purchased using this Service can be received, by the method designated separately by the Company, at the “JR Ticket Office (Midori-no-madoguchi)” or “reserved seat ticket vending machine” bearing the “5489 service” mark at a major station of the Company, JR Shikoku or JR Kyushu; at the “ticket office” or “reserved seat ticket vending machine” bearing the “5489 service” mark at a major station of JR Central (only for reservations that include track sections operated by JR Central); or at some JR East Travel Service Centers, etc. (referring to JR East Travel Service Centers within the greater Tokyo area and certain “reserved seat ticket vending machines”). However, the method of receiving “special campaign tickets as designated separately and provided by this Service” as designated in Article 5 Paragraph 1 Item 9 shall be posted to the Website, etc.
2. When receiving per the previous paragraph, in case of “payment by credit”, both the credit card whose credit card number was input when performing operation of reservation, etc. and either the “reservation number” or “QR code for receipt of ticket” designated either on the Internet terminal screen or in an e-mail are required. Furthermore, if receiving from a reserved seat ticket vending machine, etc., in addition to the “authentication number” input by the user him/herself when performing operation of reservation, etc. is required. Moreover, for tickets designated in Article 5 Paragraph 1 Item 9, a passport may be required. Receipt may only be performed by the user him/herself.
3. For receipt of tickets per Paragraph 1, if using “payment at the station”, the “reservation number” or “QR code for receipt of ticket” designated on the Internet terminal screen when performing operation of reservation, etc. and the “authentication number” input by the user him/herself when performing operation of reservation, etc. are required. Moreover, for tickets designated in Article 5 Paragraph 1 Item 9, a passport is required.
(N.B.) “QR code” is a registered trademark of DENSO WAVE Incorporated.

(Times and period in which tickets can be received)
Article 14:
1. When receiving tickets at a JR Ticket Office (Midori-no-madoguchi), the time of receipt of tickets shall be between 4:30 a.m. and 11:30 p.m. during the opening hours of the relevant ticket office unless specified otherwise. When receiving a ticket from a reserved seat vending machine, etc., this shall be between 4:30 a.m. and 11:20 p.m. during the operating times of the relevant reserved seat ticket vending machine, etc.
2. Tickets purchased using this Service can be received until the first day of validity of the tickets. Excluding certain tickets specified separately, tickets cannot be received on the day after the first day of validity of the tickets or later.

(Changes to tickets)
Article 15:
1. For tickets designated in Article 5 Paragraph 1 Items 1–8 purchased using this Service, each set of tickets reserved under a single reservation number shall be changeable according to the following stipulations. However, if the change results in a decrease in the number of people, the amount corresponding to the number decreased for the same operation of reservation, etc. (or, if the some portion of the tickets reserved under a single reservation number is canceled, the tickets canceled in this way) shall be refunded as designated in Article 16.
2. Handling of changes varies as follows based on payment method, whether it is before or after receipt of the ticket and whether there are benefits as designated in Article 17.
(1) Before receipt
(I) If using “payment by credit”
Performed using the Internet terminal.
(a) Reservations with benefits
Performed as designated in Article 18 for changes to reservations with benefits.
(b) Reservations without benefits
For multiple tickets reserved under a single reservation number, regarding trains which can be handled within the scope of the Passenger Regulations and within the scope of Article 7, only if the changes resulting in the same number of passengers (numbers of both adults and children) and for which each ticket is for the same track section, same transfer stations, same route and same type of train, a limit of 1 change (including if the change is to only a portion of the set of tickets reserved under the same reservation number) may be performed. However, changes to a non-reserved seat (including changes from a non-reserved seat ticket to a different non-reserved seat ticket) or changes within the same train may not be performed. Furthermore, if a change was performed before receipt of the ticket, further changes after receipt may not be performed.
(II) If using “payment at the station”
Changes cannot be performed using the Internet terminal.
(2) After receipt
Irrespective of payment method, handling shall be at a ticket office designated by the Company. In this case, if using “payment by credit” operation of reservation, etc., the credit card whose credit card number was input when performing operation of reservation, etc. is required.
3. Handling of changes to tickets designated in Article 5 Paragraph 1 Item 9 purchased using this Service, if there are restrictions in addition to the preceding paragraphs, shall be subject to those restrictions.
4. In addition to the preceding paragraphs, there may be a limit to the number of permitted changes, for such reasons as restrictions of the system or on the specified credit card.

(Refunding of tickets)
Article 16:
1. For tickets designated in Article 5 Paragraph 1 Items 1–8 purchased using this Service, each set of tickets reserved under a single reservation number shall be refundable as designated below.
2. Handling of refunds varies as follows based on payment method, whether it is before or after receipt of the ticket and whether there are benefits as designated in Article 17.
(1) Before receipt
(I) If using “payment by credit”
Performed using the Internet terminal, only for reservations possible during the period designated in Article 7 Paragraph 3 and reservations which can be performed using an Internet terminal.
(a) Reservations with benefits
Performed as designated in Article 19 for refunds of reservations with benefits.
(b) Reservations without benefits
As designated in the Passenger Regulations.
(II) If using “payment at the station”
After receipt of the ticket in a station designated by Article 10 Paragraph 4, as designated in the following item.
(2) After receipt
Performed at the station ticket office. If using “payment by credit”, it is performed at the credit card handling ticket office designated by the Company. In this event, the credit card whose credit card number was input when performing operation of reservation, etc. is required.
3. Handling, fees, etc. of refunds shall be subject to not only the preceding paragraph but also the Passenger Regulations.
4. For exact calculation in the event of a refund, if using “payment by credit”, refund payment shall be remitted to the credit account and not by cash payment. If using “payment at the station”, refund shall be paid at the station.
5. Handling of refunds for tickets as designated in Article 5 Paragraph 1 Item 9 purchased using this Service, if there are restrictions in addition to the preceding paragraphs, shall be subject to those restrictions.
6. In case of contact from the user to the Support Center, for tickets whose period of validity at the time of contact is remaining and which have not been received yet, the remaining amount after a separately designated refund fee is subtracted from the sale price shall be refunded.

(Benefits)
Article 17:
1. Among tickets designated in Article 5 Paragraph 1 Items 1–8 purchased using this Service, all tickets reserved under a single reservation number, if the reservation is for a track section completely within the areas operated by the Company, JR Kyushu, JR Shikoku, or some areas operated by JR East, including partial routes, later changes and refunds by means of an Internet terminal before receipt of tickets shall, disregarding the previous 2 articles, be subject to the terms of articles 18 and 19. (Hereinafter, the relevant reserved contents made under a single reservation number shall be referred to as “reservations with benefits”.) However, if handled with “payment at the station”, only Article 19 shall apply.
2. For changes to reservations that are not reservations with benefits, even if the track sections after the change would be subject to reservations with benefits, they shall not become reservations with benefits.

(Changes of reservations with benefits)
Article 18:
1. For reservations with benefits, each set of tickets reserved under a single reservation number shall be changeable as designated below.
2. Handling of changes varies as follows based on whether it is before or after receipt of the ticket.
(1) Changes before receipt shall be performed using the Internet terminal.
(2) Regarding changes using an Internet terminal, exclusively for cases where the reservations after the change will be reservations with benefits and cases of tickets as designated in Article 5 Paragraph 1 Item 9 (excluding those designated separately), until the day before the date exactly 3 calendar months after the date of initial purchase (the last day of the month, if there is no date of the same number in the month 3 months later), for trains that can be handled within the scope designated in Article 7, changes of the train, track section and type of seat, etc. can be performed any number of times. However, in accordance with the modification of train fares, fees, etc., there may be separate designations on the Website, etc.
(3) For changes using an Internet terminal, if there are tickets for multiple people reserved under the same reservation number, changes of train, track section, etc. for only a portion of those tickets cannot be performed.
(4) When making changes using an Internet terminal, if the change results in a decrease in the number of people, and if the canceled tickets are those designated in Article 5 Paragraph 1 Item 8, the amount corresponding to the number decreased for the same operation of reservation, etc. shall be refunded as designated in Article 19. Additionally, for changes between “adult” and “child” tickets, in accordance with the Passenger Regulations, after an initial refund has been issued, a new purchase shall be required. Refunds in this case shall be handled according to Article 19.
(5) When making changes using an Internet terminal, if the change results in an increase in the number of people, an increase in the number of tickets, etc., and if the Company has designated a period separately on the Website, etc., the change may not be possible.
(6) In cases of making changes before receipt of the tickets to reservations with benefits, if the changed reservation does not include benefits, or if the tickets no longer are as designated in Article 5 Paragraph 1 Item 9 (excluding those designated separately), further changes and changes after receipt shall be handled in accordance with Article 15.
(7) For tickets as defined in Article 5 Paragraph 1 Item 5 and Item 7, irrespective of the preceding items, the number of people cannot be changed. Changes to reservations shall be handled through the support hotline. Such situations shall be handled in accordance with Article 15, and no further reservation functions can be performed using the Internet terminal.

(Refunds of reservations with benefits)
Article 19:
1. For reservations with benefits, each set of tickets reserved under a single reservation number shall be refundable as designated below.
2. Handling of refunds varies as follows based on whether it is before or after receipt of the ticket.
(1) Refunds before receipt shall be performed using the Internet terminal.
(2) Refunds using an Internet terminal can be performed for reservations which can be handled within the scope of Article 7. In such a case, the refund handling fee shall, for Article 5 Paragraph 1 Items 1–4 and Item 6, be handled on an individual basis regardless of the number of tickets, and designated separately. Furthermore, Item 5 and Items 7–8 of the aforementioned paragraph of the aforementioned article shall be determined according to the Passenger Regulations.
(3) Refunds after receipt shall be handled according to Article 16.

(Digital Ticketing Service)
Article 20:
1. The Digital Ticketing Service is a service that allows users to board the relevant reserved seat without receiving a ticket at a station “JR Ticket Office (Midori-no-madoguchi)”, etc. This is achieved by making payment via the Internet and then holding reservation information presented from the Company’s system via the Internet in a form that allows its contents to be confirmed (hereinafter “digital ticketing information”). Such confirmation can be done either by displaying on a mobile device such as a smartphone (hereinafter “smartphone, etc.”) the screen designated by the Company or by possessing it in printed form. Please note that the e-mail informing of the application result for purchases or changes made using the Digital Ticketing Service shall not constitute digital ticketing information.
2. Products eligible for the Digital Ticketing Service shall be the train tickets separately designated from among the tickets designated in Article 5 Paragraph 1 Item 9.
3. The Digital Ticketing Service may be used only by the service user who made the reservation. However, reservations for multiple persons may be made insofar as they are used by the service user and accompanying persons traveling on the same itinerary as the service user (same day, same section, same train, same facilities, and same car number).
4. Notwithstanding Article 7 Paragraph 1, the application reception period for purchases using the Digital Ticketing Service shall be until 2 minutes before the departure time of the first train on the searched itinerary of the desired train (for the purposes of this article only, excluding non-reserved seats).
5. Requests during operation of reservation, etc. shall be considered requested once the operation is concluded, and in-progress operations shall not be considered requested.
6. When using the Digital Ticketing Service, the service user shall carry the digital ticketing information until completion of travel as well as the credit card used for payment (limited to cases where the product eligible for the Digital Ticketing Service was paid for by “payment by credit” as designated in Article 10).
7. Onboard the train, the Company, JR Shikoku, JR Central, or employees of connecting transportation companies (hereinafter “employees of the Company, etc.”) may request presentation at any time of the digital ticketing information and the credit card used for payment, and when presentation is requested by employees of the Company, etc., the service user shall promptly comply therewith.
8. If, when presentation is requested by employees of the Company, etc., the relevant digital ticketing information cannot be confirmed, the service user may be asked to present the reservation information in the system on their Internet terminal. Any communications charges, etc. incurred in such case shall be borne by the service user. If the reservation information cannot be confirmed, the relevant digital ticketing information may be invalidated and the prescribed fares may be collected. If such use is found to be unauthorized, handling shall be in accordance with Paragraph 14 and the Passenger Regulations.
9. The service user may use only the reserved seat of the designated train applied for the Digital Ticketing Service through operation of reservation, etc. No boarding shall be permitted in seats requiring a fare other than the reserved seat of the designated train, including non-reserved seats on the designated train and on any other trains.
10. Regarding reservation information, the latest data recorded in the Company’s system shall be the sole valid and effective information. If the digital ticketing information presented by the service user does not match that reservation information, or if the service user cannot prove that it matches, the Company, JR Shikoku, JR Central, or connecting transportation companies shall separately collect in cash the fares designated in the Passenger Regulations. If such use is found to be unauthorized, handling shall be in accordance with Paragraph 14 and the Passenger Regulations.
11. If the digital ticketing information cannot be presented due to malfunction of the smartphone, etc. or loss of the printed material, etc., boarding may be made after receiving the actual tickets in accordance with Articles 13 and 14.
12. If receipt as actual tickets is made in accordance with Articles 13 and 14, the digital ticketing information kept by the service user in printed form shall be discarded or deleted under the responsibility of the service user.
13. Changes, refunds, and other conditions shall be in accordance with Articles 15 and 16, and, where additional restrictions apply due to special campaign tickets, such restrictions shall also apply. Digital ticketing information that has lost its validity shall be discarded or deleted under the responsibility of the service user.
14. If the service user makes unauthorized use of digital ticketing information by reproducing or falsifying it, or makes unauthorized use of digital ticketing information that should have been discarded or deleted as designated in Paragraphs 12 and 13, the Company, JR Shikoku, JR Central, and connecting transportation companies shall invalidate the passenger’s transportation rights under this contract, and shall collect the fares for the boarding section and facilities used, plus an additional charge equivalent to twice that amount. Furthermore, without prior notice, the Company may immediately suspend the relevant service user’s use of this Service or cancel it for the future.

(Handling in cases of trains being delayed or service being disabled)
Article 21:
Tickets purchased using this Service may be refundable without fee due to trains being delayed or service being disabled. In the event of non-availability of services (including situations where services are expected to not be available), the Company will notify the user in accordance with Article 2 and issue a refund with no handling fee applied. Additionally, in case of trains being delayed, the user must make a statement to an office at a station designated by the Company, or contact the support hotline.
2. If train delays or similar disruptions occur, the Company may, after limiting the types of tickets and the sections to be handled, permit reservations for trains whose departure time has already passed, or changes to reservations, notwithstanding the provisions of Article 7 Paragraph 1 and Article 20 Paragraph 4.
(1) Notice when this handling is implemented shall be governed by Article 2.
(2) The responsibility of service users and the Company’s disclaimer of liability when reserving tickets or changing reservations pursuant to this handling shall be governed by Article 28.
(3) When changing tickets reserved pursuant to this handling, the Company may, notwithstanding Article 15, limit the details that may be changed.

(Handling of system damage)
Article 22:
You must make a statement to an office at a station designated by the Company, or contact the Support Center by e-mail. In case tickets purchased using this Service cannot be received due to system damage, you may need to purchase the ticket anew by paying the train fare/fee.

(Suspension of service)
Article 23:
1. For system suspension times due to maintenance, etc., the Company shall distribute information on the Internet. However, this may not be the case in circumstances where such is unfeasible.
2. The Company may, without notification of the user, change, add to, suspend or discontinue this Service in full or in part.

(Service usage environment, etc.)
Article 24:
1. The user shall install and use the appropriate devices, software, etc. necessary to receive this Service (hereinafter “equipment, etc. for use”) under their own responsibility and at their own expense.
2. Depending on the equipment, etc. for use, the models thereof, browsers, versions, etc., this Service may not function correctly.
3. The Company shall accept no responsibility for this Service not functioning correctly due to equipment, etc. for use or any effect thereof.
4. The user shall take responsibility for the necessary funds for communications charges resulting from connection to the Internet in order to perform operation of reservation, etc., receipt of e-mail from the Company to their designate e-mail address, e-mail contact to the Support Center, etc.

(Denial of credit card service)
Article 25:
In case the credit card company refuses use of the credit card used by the user for payment by credit, for some reason such as that the credit limit has already been exceeded, payment by credit for this Service may not be performed.

(Use of user information)
Article 26:
1. The Company shall use user information and information acquired during the process of users using this Service (purchase history, server transmission history, and additional information necessary for this Service such as e-mail address, etc.) for provision of this Service and related services.
2. The Company may, for provision of this Service, share the information relating to the user as designated in the preceding paragraph with JR Kyushu, JR Shikoku, JR Central, JR East, connecting transportation companies, and Wellnet Corporation, which handles payment collection and remittance services, and the user shall agree to this.
3. In addition to the preceding paragraph, for the purpose of providing special campaign ticket services, the Company may provide the user information specified in Paragraph 1 to companies, etc. partnering in the provision of such special campaign ticket services.
4. The Company may provide customer information used for credit-card payments to the customer’s credit-card issuer, the credit-card payment processing company, etc. in order to cooperate with the issuer’s efforts to detect and prevent fraudulent use.
5. Information relating to the user as designated in Paragraph 1 shall be handled in accordance with the privacy policy posted on the Website, etc. in addition to the preceding paragraphs.

(Responsibilities of the user)
Article 27:
1. The user shall, when using this Service, in addition to the terms designated in the privacy policy posted on the Website, etc., adhere to the following stipulations.
(1) The user shall, when using this Service, adhere to laws and ordinances, general manners pertaining to Internet use, and technological rules.
(2) The user must not engage in activities that will cause disruption or damage to the Company or third parties relating to this Service, activities that risk causing damage to this Service, or activities that risk violating laws and ordinances, this Agreement, etc.
(3) The user must not, either directly or indirectly, attempt to engage in, or actually engage in, resale or monetary exchange of all or part of the tickets purchased using this Service with the intent of making a profit. (This includes intermediary activities as designated by the Travel Agency Act.)
(4) The user must not use services designated by this Agreement to purchase tickets, whether in part or in full, of greater quantity or frequency deemed appropriate, with the intent of resale or monetary exchange.
(5) The user shall respect the terms of this Agreement, and must not engage in activities deemed inappropriate by the Company.
2. If the user does not fulfill their obligations as designated in the previous paragraph, the Company shall have the ability to, without prior notification, immediately cancel the relevant reservation qualification or refuse service in the future. Furthermore, if the user doesn’t confirm their usage request, or has their qualification canceled, discontinued or lost, when the contracts related to use of this Service and/or purchase of products are in effect, said user shall accept all the burden of debt for the contracts related to purchase of said products.

(Responsibilities of the user, exception of responsibility by the Company, etc.)
Article 28:
1. The user shall be solely responsible for all actions and results thereof performed using their own registered information (referring to the name, e-mail address, authentication number, and other information designated at the time of reservation) regarding use of this Service, regardless of whether or not the action was taken by the user him/herself or whether or not this action was in error, and, if damage has been caused to a third party, shall resolve any conflict with said third party under their own responsibility and at their own expense.
2. Regarding this Service, the Company, JR Kyushu, JR Shikoku, JR Central, JR East, and connecting transportation companies, in addition to the terms designated in the privacy policy posted on the Website, etc., accept no responsibility in the following cases.
(1) The user has violated this Agreement, the agreements or contracts of various services, or a law or ordinance, resulting in damage to the user or a third party.
(2) Damage to the user or a third party resulting from contents of user information being factually inaccurate (including misspellings, input errors, etc.).
(3) Damage to the user or a third party resulting from the Company canceling, changing, discontinuing, etc. this Service (including systems) or the user’s access to this Service being restricted.
(4) Damage to the user or a third party resulting from some sort of problem with the user’s usage environment settings such as equipment, etc. for use, the models thereof, browsers, versions, etc., or their transmission status, etc.
(5) Damage to the user or a third party resulting from changes to the inquiries e-mail address, reception times, etc., languages in which inquiries can be handled, or time required for reply.
(6) Damage to the user or a third party in the event of leaking of transaction information such as authentication number, etc. due to interception, etc. of the transmission channel in spite of appropriate safety measures put in place by the Company.
(7) Damage to the user or a third party resulting from viruses contained in e-mails sent by the company which could not be extinguished in spite of appropriate measures put in place by the Company, or from e-mail messages that, despite being deemed by the Company to be of an appropriate size to send out to the general public, were of too large a size for the user’s equipment, etc. to store.
(8) Any other damage to the user or a third party resulting from use of this Service despite care taken by the Company.
3. If damage is caused to the Company, JR Kyushu, JR Shikoku, JR Central, JR East, or connecting transportation companies by violating this Agreement, the Company, JR Kyushu, JR Shikoku, JR Central, JR East, or connecting transportation companies shall bill the user in question compensation to cover all damage incurred, and the user shall comply with this payment order.
4. For services and products, etc. provided by partner companies, etc., the user shall agree to all legal responsibilities including liability for non-conformance to agreements being on the partner company in question, and the Company bearing no responsibility therefor.
5. Reservations and changes under Article 21 shall be made at the responsibility of the service user, and the Company shall bear no responsibility whatsoever, regardless of the reason, for any disadvantage or other detriment incurred by the service user, including missed trains.

(Ownership of rights)
Article 29:
All rights pertaining to programs, software, services, procedures, trademarks and trade names, and services, etc. provided by this Service, and technologies attached thereto, of which this Service is comprised, are retained by the Company and partner companies, etc., and the user must not under any circumstances infringe on those rights.

(Alterations to this Agreement)
Article 30:
1. The Company may, as required, alter the contents of this Agreement in accordance with Article 548, Paragraph 4 of the Civil Code. After alteration of the contents, only the altered contents shall be held in effect. If this Agreement has been altered, at the time the user has used either this Service or any ancillary service and the notification thereof has been completed, or at the time the Company issues a notification to the user and said notification has been completed, the user shall be deemed to have agreed to this Agreement following the alteration.
2. The Company, JR Kyushu, JR Shikoku, JR Central, JR East and the connecting transportation companies accept no responsibility for damage sustained by the user or by a third party as a result of changes under the previous paragraph.

(Court of agreed jurisdiction)
Article 31:
All disputes (including court arbitration procedures) related to this Agreement or this Service shall be subject to the exclusive jurisdiction of the Osaka District Court in the first instance.

(Governing law)
Article 32:
Interpretation and application of this Agreement shall be governed by the laws of Japan.